Mirrorworld operate a policy of Fairness, Courtesy and Co-operation for all our customers and as such we will strive to resolve customer issues amicably, without having to resort to terms and conditions of sale. However as a business we are obliged have to have them in place.

By placing an order with Mirrorworld via the web site, in person or by telephone you agree to be bound by Mirrorworld Terms & Conditions set out below. If you receive a confirmation email of your order, you must check that the details are correct as soon as possible and you should print out and keep a copy for your records. This confirmation e-mail amounts to an acceptance by Mirrorworld of your offer to buy goods from Mirrorworld and this acceptance is effective regardless of whether or not you receive the e-mail.

Mirrorworld is free to withdraw from a prospective contract at any time prior to acceptance. This also applies in the case of any error or inaccuracy in respect of the goods, any description applied to the goods, the availability of the goods or the order itself.  Price and availability information is subject to change without notice. Certain mouldings used in the production of our mirrors may be unavailable at the time of order. In such circumstances Mirrorworld will use an alternative moulding of equal quality and similar in style. Therefore mirror designs and styles may vary slightly from those shown on the Mirrorworld web site.

Mirrorworld now stock 1000's of mirrors for immediate despatch and aim to ship all ready-made items within 2- 3 working days, although some items are made to order and may take upto 7 - 14 days from the date of  your order. A small icon next to the product will tell you whether the item is in stock and also advise you if an item is normally made to order.   Where an order is received for an item that is marked as out of stock we regret we are not able to supply dates when our suppliers may get an item in stock however we will keep you updated by E-mail as to the status of your order (unless you ask us not to) Please note that orders for two or more items, we may part-ship if one or more of the items are unavailable. Mirrorworld aim to make all made-to-measure mirrors within 14 - 21 days, however in rare cases this may be exceed due to circumstances beyond our control.  Where an item is delayed we will do our best to keep it to the minimal as we can.

Please note, in the case of bespoke framed mirrors you have the opportunity before placing any order to request a small sample of your preferred frame mouldings, enabling you to see first hand the colour, size and style of the frame moulding you have chosen. If a sample is requested we will contact you shortly after it has been dispatched to confirm your order requirements. Unfortunately, we are unable to accept cancellations of bespoke orders after this point. Note: Where carriage is charged, this will be shown on your invoice as a separate service and deemed complete upon your receipt of the goods.

Mirror Adhesive Disclaimer: MirrorWorld supply only premium quality glass mirrors using either Pilkington Optima, Guardian Ultra or similar quality glass mirrors that meet EN1036 standards.   Our website offers specialist mirror adhesives that is suitable for use with both these products and will not cause any adverse effects to the mirror.

When purchasing your own mirror adhesive, please make sure that it is suitable for use with the above glass mirrors.  If in doubt please refer to the manufactures guidelines of the mirror adhesive.

We also provide mirror adhesive for use with acrylic mirrors.  This has been designed not to harm the mirror or the plastic of the acrylic mirrors we sell and as such is recommended.   If you purchase your own mirror adhesive, please make sure that it is suitable for use with plastic mirrors.  If in doubt please refer to the manufactures guidelines of the mirror adhesive.

Mirrorworld strongly advise the use of the mirror adhesive we provide, when hanging our mirrors as they have been stringently tested by the manufacturers and will not cause damage to our mirrors.   Unfortunately Mirrorworld will not accept liability for damage caused to mirrors where the third party adhesive has been use and/or where the manufacture guidelines for hanging the mirror have not been followed.

It is highly recommended to follow our guideline as we know from experience that not all mirror adhesives are alike.

Please note: Whilst smaller mirrors will normally fix to the wall in 5 - 10 mins  Medium sized mirror can take  a little longer and we generally recommend the use of temporary tape or painters tape to hold the mirror whilst the glue dries. 

As mirror Adhesive can take up to 24 hours to completely dry we advise the use of a firm baton under the mirror to carry the mirror's weight whilst the adhesive dries.   Once the glue has dried you can remove the baton.

When ordering a bespoke mirror with a heat pad, the clearview pad number given on the screen is only an advisory as we will need to check your order to ensure that it will fill and in some cases may need to make an adjustment.

Mirrorworld will give you notice of a scheduled (or otherwise agreed) delivery date, to allow you to make the necessary arrangements to receive the mirror. MirrorWorld will not accept liability for arrangements that you have made to receive or return your mirror. The delivery team can wait while you check your mirror for damages, where this is not possible please ensure you contact us within 72 hours of receipt of delivery if there are any issues with your order. Please note due to the nature of the product, we cannot accept responsibility for damages reported after this period. In the event of a delivery being delayed or cancelled due to circumstances beyond our control, we will offer a delivery date as close as possible to the original agreed delivery date. NB: This includes extreme weather conditions such as Snow and Floods, that may cause further delays to your delivery. Where a delivery date has been advised but the Buyer isn’t present to receive the delivery we reserve the right to charge the customer a minimum of £25 to cover part of the cost of the failed delivery and redelivery. We advise all customers to sign, "NOT CHECKED" with the carrier if you have any doubts about damage upon delivery.

Free Delivery - Free delivery offers ONLY applies to Standard UK mainland, for Ready Made order values over £50.00 on a 5 - 7 day service.

Premium Deliveries

Non Standard or other delivery destinations such as Scottish Highlands, Northern Ireland, IOM, Channel Islands, & Eire etc will be subject to a delivery surcharge as these require a premium delivery service. (Please ask for further details)

AM Delivery - We can offer a pre 12pm delivery.  This applies to Standard UK mainland, and excludes Non Standard or other delivery destinations such as Scottish Highlands, Northern Ireland, IOM, Channel Islands, & Eire etc which will be subject to a delivery surcharge. (Please ask for further details)

48 Hour Delivery -  if taken, your order will be despatched within 48 hours* on all stock items under 1400mm in size and all made to measure mirrors of any size from the date they have been completed**.  This applies to Standard UK mainland; unfortunately we cannot offer this service to Non Standard or other delivery destinations such as Scottish Highlands, Northern Ireland, IOM, Channel Islands, & Eire etc which will be subject to a delivery surcharge. (Please ask for further details)

* Orders received after 5.00pm and orders received over the weekend will be processed the next working day.  This option relates to despatch only and does not guarantee delivery within 48hrs.   New customers requiring delivery to an alternative address to the billing address will have to provide a passcode before any item can be delivered.  This letter is despatched the same day the order is received except out of hours or weekends when the letter will be sent on the next working day.

** Please note: This does not guarantee for bespoke mirrors to be made within 48hours but only that they will be despatched within 48hours of completion.

Saturday Delivery - For £25.00 we can deliver your order on the next available Saturday that your order is ready to be despatched.  (Orders received after 2pm on Friday will be despatched on the following Saturday).  This option applies to Standard UK mainland; unfortunately we cannot offer this delivery to Non Standard or other delivery destinations such as Scottish Highlands, Northern Ireland, IOM, Channel Islands, & Eire etc which will be subject to a delivery surcharge. (Please ask for further details   unfortunately we cannot offer a Saturday delivery on oversized mirrors, however if a premium delivery service is required we may be able to accommodate your needs, please ask our sales team for details.

In order that we can offer as competitive rate for deliveries as possible on our mirrors, our vehicles are manned by only one person. The driver will unload the goods for you; however, we will need you to provide suitable help in the unloading of mirrors with any length over 1.3 meters. If you are unable to do this, we can provide a second person at an additional charge but must be contacted in advance for a quote. Please note, if you have not informed us in advance and you are unable to provide assistance for these larger mirrors, we will need to redeliver at another time and you will be required to pay an additional delivery charge.

Our delivery team can happily unload to a ground floor room, however they are not insured to deliver above ground floor as our insurers will not cover this.  As such we regret that they can not deliver to any upstairs rooms nor can they collect from them.

For your convenience and safety, all large cut-to-size mirrors and other sheet glass products will be delivered by our own vehicles at a pre-arranged delivery date. In some parts of the country deliveries may be made by third party agents on our behalf. If your property has any access restrictions for larger vehicles, you should inform us of this prior to placing the order. Accordingly any delivery lead time quoted will be indicative only and time will not be of the essence for this contract. In particular the default 30 days for contract performance under the United Kingdom’s The Consumer Rights Act 2015, shall not apply. We will not be liable for any loss or damage suffered by you through delay in delivery. Unless you tell us you wish to collect the goods, we will deliver them in accordance with your order. We make every effort to deliver the goods within the expected timetable; however delays are sometimes inevitable due to unforeseen circumstances. Deliveries to customers living in remote regions may take a little longer.

Our Art Deco and bespoke range of mirrors are made to order and therefore can take 21-28 days from receipt of your order and payment to be made. The majority of these mirrors will be delivered by our own vehicles at a pre-arranged delivery date.

As with all deliveries, please ensure that you open the packaging and check that there is no damage within 24hrs

We accept a broad range of payment types from paypal to visa, MasterCard, Amex, Maestro and JCB. Your order will only be processed subject to payment being authorised. Please note that the payment transaction will take place prior to delivery. Mirrorworld uses World Pay, paypal and google checkout for online credit and debit clearing.  The Transaction will normally appear on your statement as Mirrorworld. For your convenience we are also able to take payments by cheque, phone, fax or mail. Please make bank cheques payable to: Mirrorworld.

Credit and debit cards are debited before items are shipped by Mirrorworld. All prices include sales taxes (where applicable) unless otherwise stated. Shipments to your delivery address maybe subject to import duties and taxes which are levied once a shipment reaches your country. Any such additional charges to clear customs must be borne by you. You should note that customs policies vary widely from country to country so we advise that customers contact their local customs office for further information. Note that international shipments are subject to opening and inspection by customs authorities.

With all handmade items made to measure there are certain manufacturing tolerances that come in to play, especially with wood mouldings. When Cutting heads wear this leads to moulding dimension changes which in turn can result in a slightly different overall frame size. These tolerances apply to all mirrors and frames and are normally kept to a minimum but 5-15mm is not uncommon and is deemed as within our manufacturing tolerance. 

Should you require a more accurate size within 3-5mm where for example a frame must fit into a recess please ensure this is requested at time of order, as sizes within our normal tolerance range will not be rectified. Where differences exceed sizes in our normal tolerance range, the will be replaced under our 100% satisfaction guarantee scheme.

The size for all our readymade mirrors is given as an approximate size and can vary slightly, please bear this in mind when fitting into tight spaces or recessed etc.

Please note: Certain Mirrors are described as Aged, shabby or Antique Effect.  These mirrors are deliberately distressed so that they are in keeping with that particular mirrors design.  As each mirror is made independently the distress shown might vary from the photograph on our website, if in doubt please contact our sales team on 0333 800 8181.

Natural Wood Disclaimer: If you are purchasing any of our natural wood products please be aware as with all solid wood - natural flaws, minor imperfections, knotting, colour and grain variances may also be present in the wood.

Acrylic Advisory Note: Acrylic mirror sheet does not have the rigidity of glass and is not offered as a direct replacement for applications where glass mirror may be more suitable.  During normal use, visual distortion may occur - such distortion may be exaggerated when using larger pieces. A thicker piece of acrylic mirror will be less flexible and therefore maintain better optical integrity. Correct installation and sufficient material thickness can reduce visual distortion but will not completely eliminate it.  

Visual distortion is not a manufacturing fault but an inherent characteristic of the material.   It is important that you satisfy yourself of the materials suitability for your particular application before use.  Please ask for more details if this is not clear, as we CAN NOT offer refunds based on the natural properties of the product.

Important note Due to the nature of this product, there may be minor marks in the mirror for full details please see our Acrylic Mirror and Two Way Mirror Finish Surface fact sheet. 

In respect of the Art Deco Mirrors with coloured panels, please note that no two mirrors are the same.  This is because the hand crafted nature that makes the stained glass effect gives a different finish each time, with each colour, style and shade varying slightly.   Any art Deco image is only show as indicative of the colour only i.e. Green, Red etc 

In respect of two way mirror or tv mirror, samples can be provided and are available on our website so that you can ensure that the two way mirror or tv mirror is suitable for it's intended purpose in the environment provided.

In the unlikely event your mirror arrives with a fault or defect, please contact our customer support team by no later than seven days of receipt of your mirror by email at support@mirrorworld.co.uk enclosing a photograph of the defect or fault if possible or by writing to us at Mirrorworld, Unit 3 Deans Road Trading Estate, Swinton, Manchester, M27 0RD where we can offer replacement or refund. 

All Damages must be reported via email to support@mirrorworld.co.uk or in writing to Mirrorworld within 3 days (Except Art Deco and Bespoke mirrors that must be reported within 24hrs of delivery). Faulty and damaged mirrors will be replaced free-of-charge.   Due to the nature of this material, Mirrorworld cannot accept responsibility of damage to a mirror once it has been fitted.  Unfortunately any claims of a damaged mirror after it has been fitted will therefore be rejected.  

Should you not require a replacement, please confirm this in writing when reporting the damage and make arrangements to return the mirrors to us. Unfortunately we do not accept returns for bespoke items and where damage has been reported within the set time these items will be replaced.  

We want you to be completely satisfied with your purchase. Under the Mirrorworld 100% Satisfaction Guarantee, you have the right to cancel your order within 14 days of receipt of your mirror by you or a third party (excluding the carrier) This policy refers to ready-made frames only and does not apply to any bespoke mirrors including all our art deco mirrors and all made-to-measure mirrors which include glass, acrylic and steel products cut to size supplied under our bespoke manufacturing service.  Unfortunately such mirrors are non-returnable and non-refundable. 

Special Notes: All our "Standard size with personalised" range are also treated as a made to measure, as whilst we use Standard size mirrors, each frame and assembly procedure is produced and completed to order. 

 
In the event that you wish to cancel your order prior to any commencement of work, you should do so in writing (or by email to support@mirrorworld.co.uk) please, within 14 days*. A full refund will be issued, unless a premium delivery service has been requested. In such instances a refund will be made less any charges incurred in processing your premium delivery.   

Your statuary rights are not affected

*If you have already taken delivery of your goods or they have already been despatched and you want to cancel your order please refer to our section return of unwanted goods below.   

All Damages must be reported to Mirrorworld within 24hrs of delivery via email at support@mirrorworld.co.uk or in writing.   Due to the bespoke status of these mirrors, items that are delivered and signed as being received in good condition will not be replaced if the damage is not reported within 48hrs.   

Please note in accordance with our cancellation policy and the Consumer Rights Act 2015, we cannot offer refunds on bespoke items. In the unfortunate event that an Art Deco or bespoke mirror has been damaged in transit, please ensure that you advise us within 48 hrs of delivery at support@mirrorworld.co.uk or by telephone on 0333 800 8181 so that we can make arrangements to organise a replacement mirror.

If having received your mirror and decide you would prefer an alternative choice of mirror, please make arrangements to return the mirror us in perfect condition within seven days and contact us on 0333 800 8181 (press 1 for sales) to discuss your new requirements.

Please note we cannot offer exchange of goods on made to measure items such as Art Deco, glass, acrylic, cut to size or our standard size with personalised framed mirrors

A bid on the Mirrorworld Dutch Auction is considered a contract and you're obligated to purchase the item. Please note we do not offer a cancellation policy for our Dutch auction sales, If your mirror arrives damaged please refer to the Return of Damaged Goods section in our terms and conditions.

• Full payment must be made before vouchers are dispatchedWhenever possible gift vouchers will be dispatched by chosen delivery type on the next working day following the day the order was placed.
• The purchaser will be given the option to specify the redeemer’s name.
• Security checks will be made to ensure any vouchers is either the redeemer’s name or authorised by the purchaser.

• Gift vouchers must be redeemed within two years of purchase.
• This gift voucher can only be redeemed against products shown on the Mirrorworld website: www.mirrorworld.co.uk
• Gift vouchers should be treated like cash. They cannot be replaced if lost or stolen.
• This gift voucher cannot be exchanged for cash & is non-returnable or transferable.
• Vouchers which are defaced, altered, void or cancelled will not be accepted.
• This gift voucher may be exchanged for products of a lower or equal price than the face value on this voucher. Higher face value items can be exchanged with an additional balance payment.
• This gift voucher is redeemable in the UK; we can deliver to addresses in the Channel Islands and the Scottish Isles at an additional cost.
• We are currently unable to deliver to other international addresses.
• We reserve the right to change the Terms and Conditions at any time.

1.1 The Customer shall:

2.1 A survey for measure up or fitting advice should only be booked where the area of installation has been built and/or is accessible. We are unable to advise on parts of the property which are covered, unexposed or inaccessible and cannot give an opinion thereon. Where a surveyor attends site and is unable to measure or provide advice on the area concerned due to the above then mirrorworld will not be liable for refund of the survey and any revisit will be chargeable.

3.1 Mirrorworld shall manage, complete and provide the Goods and/or Services to the Customer

4.2 In the event of time overruns, should a fitter be unable to complete the work required within the given time slot, the client will be notified BEFORE work is carried out, work will only be undertaken over the predetermined time slot with the clients full understanding and consent, on these very rare occasions the extra time will be billed separately.

To the extent not prohibited by law, we accept no liability for any:
6.1 loss which is not foreseeable (loss is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you and we entered into our agreement);
6.2 loss which arises when we are not at fault or in breach of our agreement; and business loss (which includes loss of profits, loss of business, contracts, goodwill, business opportunity and 
other  similar losses).
6.3 Defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow Mirrorworld’s instructions (whether oral or in Writing), misuse or 
alteration or repair of the Goods without Mirrorworld’s approval; 
6.4 All installations are carried out at customers own risk, we will not be responsible for any damage that may occur during installation due to incorrect sizes, inadequate access etc.
6.5 Subject as expressly provided in these Conditions, and except where the Goods are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977), 
all conditions or other terms implied  by statute or common law are excluded to the fullest extent permitted by law.
6.6 Mirrorworld shall have no liability to the Customer for any loss, damage, costs, expenses or other claims for compensation arising from any Document or instructions supplied by the 
Customer which are incomplete, incorrect, inaccurate,  illegible, out of sequence or in the wrong form, or arising from their late arrival or non-arrival, or any other fault of the Customer
6.7 Mirrorworld shall have no liability to the Customer for any loss, damage, costs, expenses or other claims for compensation arising from any Document or instructions supplied by the
 Customer which are incomplete,  incorrect, inaccurate, illegible, out of sequence or in the wrong form, or arising from their late arrival or non-arrival, or any other fault of the Customer.
6.8 You may have certain legal rights regarding claims in respect of losses caused by our negligence or failure to carry out our obligations. Nothing in our agreement is intended to limit 
your legal rights as a consumer. For further  information about your legal rights you can contact your local authority Trading Standards Department or Citizens Advice Bureau.
6.9 Except in respect of death or personal injury caused by Mirrorworld’s negligence, or liability for defective products under the Consumer Protection Act 1987, Mirrorworld shall  not
 be liable to the Customer by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms 
of these Conditions, for loss of profit  or for any indirect, special or consequential loss or damage, costs, expenses or other claims for compensation whatsoever (whether caused by the
 negligence of Mirrorworld, its employees or agents or otherwise) which arise out of or in  connection with the supply of the Goods and/or Services (including any delay in supplying or
 any failure to supply the Goods and/or Services or at all) or their use or resale by the Customer, and the entire liability of Mirrorworld shall  not exceed the price of the Goods and/or
 Services, except as expressly provided in these Terms.   

We collect your personal information in order to provide you with the best possible service. The type of personal information includes: •Your name • Address • Phone number • e-mail address We will never collect sensitive information about you or any payment information without your consent.

We are committed to protecting your privacy.   As part of this commitment, we’re updating our privacy policy to meet the high standards of the new European data protection law, known as the General Data Protection Regulation (GDPR). This new law comes into effect later in May. Our updated policy explains your rights under this new law and will become effective 23 May 2018. By continuing to use our sites, you agree to these updated terms. You can choose how we communicate with you, by contacting us at support@mirrorworld.co.uk.

If you would like to request other information, or if for any reason you don’t agree to the above terms and would rather be removed from or mailing lists you can contact us at support@mirrorworld.co.uk

We will only use the information that we collect about you lawfully (in accordance with General Data Protection Regulation ). The information we hold will be accurate and up to date as far as possible. If you find any inaccuracies please inform us and we will correct it as soon as possible.

The personal information, which we hold, will be held securely in accordance with our internal security policy. If you have any questions/comments about privacy, you should email us at info@MirrorWorld.co.uk and we will endeavor to reply within 2 working days.

This liability section applies only to the extent permitted by law. Except as set out below, neither MirrorWorld.co.uk nor any of their directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. MirrorWorld.co.uk does not accept liability (except as set out below) for any errors or omissions and reserves the right to change information, specifications and descriptions of listed goods, products and services. MirrorWorld.co.uk does not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of or damage to property and/or loss from claims of third parties arising out of the use of the MirrorWorld.co.uk web site or for any products purchased from the MirrorWorld.co.uk web site, showroom or call centre. MirrorWorld.co.uk will only be liable for direct loss up to a maximum total of the price of the product purchased in respect of any claim

LIABILITY GUARANTEES AND WARRANTIES FOR COMMERICAL CUSTOMERS
(i) Without prejudice to the operation of any other condition herein any liability of the Seller shall be limited to and not exceed a sum equal to the purchase price of the defective, or damaged, or undelivered goods which give rise to such liability as determined by the net price invoiced to the Purchaser in respect of any occurrence or series of occurrences. In particular, the Seller shall not be liable for loss of profit caused to the Purchaser by a breach of contract on the part of the Seller or for any other consequential loss to the Purchaser howsoever caused.
(ii) Except where otherwise provided herein the Seller gives no guarantee or warranty in respect of goods supplied by the Seller in addition to those given by the manufacturer of such goods, and accepts no liability and gives no warranty in relation to defects in such goods, and in particular, but without prejudice to the generality of the foregoing, the Seller does not accept any liability in respect of fitness for purpose quality or merchantability of such goods, whether express or implied, statutory or otherwise. The term “satisfactory quality” implied under the Sale and Supply of Goods Act 1994 in contracts for the sale of goods relates to consumer law and shall be expressly excluded from all such contracts, which the Seller enters with the Purchaser.
(iii) The Seller will at its absolute discretion repair or replace any goods supplied by it, or refund the purchase price, which are defective in materials or workmanship at the time of delivery or collection provided that such defect would not have been apparent on inspection, and notice has been given of such defect within 14 days of the date by which the Purchaser could first reasonably have ascertained that such defect existed, and within two months of delivery or collection, and the Purchaser or end-user has not dealt with the goods in such a way as to render their condition worse than when they were delivered.
(iv) The Seller shall not be liable for any loss, damage or liability of any kind suffered by any third party directly or indirectly caused by repairs or remedial work carried out without the Sellerʼs prior written approval and the Purchaser shall indemnify the Seller against any and all claims and costs arising out of such claims to the extent that such repairs or remedial work have been performed by the Purchaser or its agents.
(v) The Purchaser warrants that the goods will not be sold or distributed or otherwise dealt with unless the Purchaser has first applied to the goods such protective or other packaging and all such warnings, notices, statements or markings, and taken all such other precautions of whatsoever nature required by legislation and appropriate to preclude the making of any legal claim or prosecution on the grounds of failure to satisfy such legal requirements as may be in force from time to time, by any person who may use consume or be affected by the goods. The Purchaser shall fully indemnify the Seller against all claims, proceedings, costs and expenses in respect of any loss or damage of whatsoever nature suffered by the Seller or by any employee, former employee, beneficiary or contingent beneficiary of the Seller or of any other person or institution arising from any breach of this warranty or the use or misuse of the goods by the Purchaser or the Purchaserʼs employee, former employee, agent or sub-contractor. The Purchaser shall take out and maintain appropriate insurance cover against all liabilities that may arise under the terms of this indemnity and shall provide the Seller, upon request, with a certificate or other evidence of such insurance cover.